Privacy policy

Privacy Policy

Last updated: 24 May 2026

Lucky Pup operates this store and website to provide dog clothing, accessories, customer support and order fulfilment services. Lucky Pup is operated by Print Clever Limited. This Privacy Policy explains how we collect, use and share personal information when you visit the website, contact us, create an account, place an order or otherwise use our services.

Information we collect

We may collect contact details, billing and delivery details, order information, payment status, account details, device/browser information, website usage data, customer-service messages and marketing preferences.

How we use information

We use this information to process and fulfil orders, take payment, provide customer support, manage returns and exchanges, prevent fraud, improve the website, comply with legal obligations and, where permitted, send marketing communications.

Shopify and service providers

Our store is powered by Shopify. Shopify processes personal information so the store can operate, including checkout, payments, analytics and related ecommerce services. We also use trusted service providers for payment processing, delivery, email, analytics and customer support.

Sharing information

We share personal information only where needed to run the store, fulfil orders, comply with the law, protect our business, or with your consent. This may include Shopify, payment providers, delivery partners, IT providers, professional advisers and authorities where legally required.

Cookies and analytics

We use cookies and similar technologies to operate the website, remember preferences, support checkout, measure performance and improve customer experience. You can manage cookies through your browser settings where available.

Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict or object to the use of your personal information. You may also withdraw marketing consent at any time.

Contact

For privacy questions or requests, contact us at hello@luckypup.co.uk.