Shipping policy

Shipping Policy

Lucky Pup ships dog clothing and related products from the UK. Delivery options, prices and estimated delivery times are shown at checkout before you pay.

Processing times

Most products are made, picked or prepared after you order. Processing times vary by product and order volume. We will contact you if there is a significant delay.

UK delivery

UK delivery is available through the delivery options shown at checkout. Delivery estimates begin after your order has been processed and dispatched.

International delivery

Where international delivery is available, the checkout will show available services and costs. International customers may be responsible for import duties, taxes or customs charges depending on destination country rules.

Delivery address

Please check your delivery address carefully before placing your order. If you notice a mistake, contact us as quickly as possible at hello@luckypup.co.uk. We cannot guarantee changes after an order has entered fulfilment.

Lost or delayed parcels

If your order has not arrived within the expected delivery window, contact us with your order number. We will investigate with the carrier and help resolve the issue.

Contact

For delivery questions, contact hello@luckypup.co.uk.